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Huawei · Contact Center

Contact Center Queueing and Agent Selection

Huawei Contact Center integrates call control, IVR playback and digit collection, recording quality assurance, and queuing routing into a single device: CCE all-in-one appliance supports 0-50 agents; eSpace UAP3300 serves small to medium-sized contact centers; UAP6600 caters to large-scale agent deployments. SIP phones and soft client agents are supported for access.

View by column modelSubmit Agent Scale
Listing models
3Style
Agent Count
50 – 240
Parameter Entry
30Item
Relay Mode
E1 / SIP

Queue Machine Model

Three models cover 0-50 seat all-in-one units to large contact center queueing systems; select based on agent scale and trunk count. Capacity is calculated per project list; pricing and lead time are subject to inquiry.

eSpace UAP3300 Product Image

Unified Communication Queuing System

eSpace UAP3300

eSpace UAP3300 is designed for small to medium-sized contact centers, integrating narrowband and broadband access, media resources, and call control. A single chassis supports up to 240 agents and 240 IVR sessions simultaneously.

  • Built-in recording/playback, DTMF detection, conferencing, faxing, outbound call testing, and TTS/ASR media resources—no separate recording server required.
  • Main board switchover with 2+1 power module redundancy, supporting local regeneration to ensure business continuity.
Agents and IVR Online Count
240 Agent + 240 IVR
Account Collection Mode
RFC2833, DTMF
Audio codec
G.711, G.729, G.723
Request a Quote
Product BrochureCompanion IP Phones
eSpace UAP6600 Product Image

Unified Communication Queueing System (Large Contact Center)

eSpace UAP6600

eSpace UAP6600 is designed for large-scale contact centers. Like the UAP3300, it belongs to Huawei's unified communications switch product line and features chassis and board configurations tailored for high agent capacity and multi-trunk access requirements.

  • For large contact centers, configured by agent count per project and trunk quantity.
  • On the same platform as UAP3300, with built-in media resources supporting IVR, recording, and conferencing.
Product Positioning
Large-scale Contact Center Unified Communications Queue Manager
Media Assets
Built-in IVR audio playback, DTMF collection, recording, conferencing, and outbound call testing
Relay Access
E1 / SIP Trunk, configured per project
Request a Quote
Product BrochureCompanion IP Phones
Huawei CCE Product Image

Contact Center as a Service (CCaaS) Appliance

Huawei CCE

Huawei Contact Center Express (CCE) integrates call control, intelligent routing, IVR, and recording quality assurance into a single RH2288 server. It supports up to 50 agents per unit, making it ideal for small enterprise contact centers with 0-50 agents.

  • USM, CTI, IVR, and CMS are consolidated on a single RH2288 server, with runtime resources allocated by the CGP virtualization platform to reduce deployment costs and complexity.
  • Maximum of 50 concurrent agents, 50 concurrent IVR lines, and 50 concurrent recording sessions.
Concurrent Agent Count
Maximum 50
Maximum Concurrent IVR Sessions
50 lanes
Maximum concurrent recordings
50 lanes
Request a Quote
Product BrochureCompanion IP Phones
Agent Headsets and Call Center Accessories

Agent Headsets and Call Center Accessories

The queueing system handles call routing and queuing. Agents also need appropriate headsets and handsets. The following accessories are allocated based on the number of agents and can be quoted together with the queueing system and IP phones in a single order.

HW111N-USB-M Call Center Headset Product Image

Plantronics / Poly · Call center headset

HW111N-USB-M

Plantronics Entera Series Wired USB Mono Headset (Order No. 202238-01) for Unified Communications and Call Center Agents: Wideband Audio, Noise-Canceling Microphone, Inline Controls for Answer/End Calls, Plug-and-Play with PC Soft Phones.

  • Control volume, mute, and answer/end calls via hardware buttons—no need to switch back to the softphone interface.
  • SoundGuard: Automatically limits sound to 118 dBA to protect your hearing during long calls.
  • Broadband voice supports up to 6,800Hz channels. With built-in DSP, it delivers crystal-clear audio and reduces repeated confirmations.
  • Noise-canceling microphone with adjustable angle and flexible boom; single-ear design facilitates face-to-face communication with colleagues.
Model
HW111N-USB-M (Order No. 202238-01)
Wearing Style
Monaural Over-Ear (Wearable on Left or Right Ear)
Connection Method
Connects directly to PC via USB; driver-free plug-and-play
Compatible Systems
Windows, macOS
Call Control
Inline volume control, mute, answer/end call
Microphone
Noise-canceling microphone with frequency response of 100 Hz–8 kHz and adjustable boom angle and bend.
Audio
Wideband Voice (up to 6,800Hz), Dynamic EQ, and built-in DSP processing
Hearing Protection
SoundGuard Sound Pressure Limit, automatically limits above 118 dBA
Use Cases
Call centers, customer service agents, conference calls, and online training sessions requiring extended call durations
Warranty
2-year limited warranty
Request a quote by agent countProduct BrochureCompatible IP Phones and Handsets

Contact Center Deployment Support

From capacity planning to trunk provisioning and IVR workflow debugging, verify each project item individually to prevent license and interface mismatches.

Agent headcount calculation

Calculate capacity based on concurrent calls, agent count, and IVR flow length to prevent license-business mismatches.

Trunking and Number Planning

E1 and SIP trunk hybrid access: plan access codes, DID numbers, and call routing.

Integration of Recording and Quality Assurance

Integration of built-in recording resources with third-party recording systems, retaining call records in compliance with regulations.

Launch Integration and Operations

Support carrier trunk activation, phone registration, and IVR flow debugging, with ongoing operations and maintenance support.

Voice PBX & IP Phone ZoneHuawei Video Conferencing Zone

Tell me about agent scale and trunking methods.

Provide agent count, IVR flow length, trunk type (E1/SIP), and recording requirements. We will calculate the switch model, licenses, and line card configuration based on your project.

  • Calculate concurrent agent and IVR usage to prevent license over-provisioning or under-provisioning.
  • Relay and Number Planning, IVR Process Debugging Coordination
  • Multi-branch Agent Access and Call Recording Retention Solution

Purchase Intent

Submit your requirements and contact details. A sales consultant will confirm pricing, stock availability, and delivery options with you. Product prices are subject to quotation.

Your information will be used solely for this selection and quotation discussion and for no other purpose.

Beijing ICP License No. 2026026760