Huawei Contact CenterProduct Brochure
eSpace UAP6600
Unified Communication Queueing System (Large Contact Center)
Product Details
Product Overview
eSpace UAP6600 is the large-scale contact center model in Huawei's Unified Communication ACD product line, designed to handle high agent volume, multi-trunk access, and multi-skill queue call management and control.
The device shares the same platform architecture as UAP3300 and includes built-in media resources such as IVR, recording, and conferencing. Chassis and line cards can be added in stages based on agent scale. Actual capacity, card configurations, and license requirements are subject to the project bill of materials.
Key Features
- For large contact centers, configured by agent count per project and trunk quantity.
- On the same platform as UAP3300, with built-in media resources supporting IVR, recording, and conferencing.
- Chassis and line cards support on-demand expansion, enabling phased deployment and seamless scaling.
Typical Applications
- Scenario1Group-level Customer Service Center: Multi-Skill Queues and Centralized Routing
- Scenario2Multi-site Contact Center: Centralized Trunking, Distributed Agent Deployment
- Scenario3Large-scale Outbound and Follow-up Operations: Call Monitoring and Recording Quality Assurance
Technical Specifications (5Item
- Product Positioning
- Large-scale Contact Center Unified Communications Queue Manager
- Media Assets
- Built-in IVR audio playback, DTMF collection, recording, conferencing, and outbound call testing
- Relay Access
- E1 / SIP Trunk, configured per project
- Scaling method
- Chassis and line cards scale with seat count
- Supply Details
- Actual capacity and single-board configuration are subject to the project list and vendor supply specifications.