Huawei Contact CenterProduct Brochure
Huawei CCE
Contact Center as a Service (CCaaS) Appliance
Product Details
Product Overview
Huawei CCE is a small business contact center designed for 0 to 50 agents. It integrates voice call handling, routing queues, IVR self-service, recording quality checks, and statistical reporting into a single RH2288 server. Using the CGP virtualization platform, resources are allocated on demand to reduce equipment count and simplify deployment.
The platform supports intelligent routing: queries the database by incoming number to identify customer tiers, assigning different IVR scripts or skill queues. During wait times, it announces queue position and estimated hold time; if thresholds are exceeded, calls are transferred to IVR, voicemail, or callback. Multi-skill agents receive calls based on skill weight to maximize agent utilization.
Deploy all components on a single RH2288 server. Connection methods vary by line type: narrowband trunks connect via voice gateways, while broadband SIP trunks connect via an SBC (Huawei SE1000 soft SBC recommended). The customer provides the database and file servers, and an eSdk is supplied for integrators to develop agent interface applications.
Key Features
- USM, CTI, IVR, and CMS are consolidated on a single RH2288 server, with runtime resources allocated by the CGP virtualization platform to reduce deployment costs and complexity.
- Maximum of 50 concurrent agents, 50 concurrent IVR lines, and 50 concurrent recording sessions.
- Supports both narrowband and broadband access: narrowband requires a gateway; broadband uses an SBC (Huawei SE1000 soft SBC recommended).
- Provides eSdk tools to enable integrators to develop agent business systems on the platform.
Typical Applications
- Scenario1SME Contact Center: Deploy 0-50 All-in-One Agents, Go Live Fast
- Scenario2After-Sales Hotline: IVR Self-Service + Skill-Based Queuing + Full-Call Recording Quality Assurance
- Scenario3Telemarketing and Follow-up: Outbound Calls, Queue Announcements, and Agent Monitoring Reports
Technical Specifications (15Item
- Concurrent Agent Count
- Maximum 50
- Maximum Concurrent IVR Sessions
- 50 lanes
- Maximum concurrent recordings
- 50 lanes
- Broadband Signaling Protocol
- SIP
- File Server Connection
- NFS
- Recording/Playback File Format
- G.711 (a-law/u-law), OKI24k, OKI32K
- Audio codec
- G.711 (A-law / μ-law), G.729A/B/AB
- Account Collection Mode
- RFC2833, DTMF
- Web Configuration Console
- IE8/9/10/11
- CMS Quality Assurance Monitoring
- IE10/11
- Client OCX
- IE8/9/10/11
- Dimensions (L × W × H)
- 708mm × 447mm × 86.1mm
- Net Weight
- 27 kg
- Rated Voltage
- 110V~240V AC, -48V DC
- Maximum Power
- 460W