Huawei Contact CenterProduct Brochure
eSpace UAP3300
Unified Communication Queuing System
Product Details
Product Overview
eSpace UAP3300 is Huawei's unified communications switch designed for small and medium-sized contact centers. It integrates trunk access, media resources, and call control into a single device. Agents can handle inbound and outbound calls by connecting via SIP phones or soft clients.
The device integrates resources for queue management, IVR audio playback and digit collection, recording, conferencing, and outbound call monitoring. A single chassis supports 240 concurrent agents and 240 concurrent IVRs. Scalability is achieved by adding line cards or stacking chassis. Call continuity is ensured through redundant control boards and 2+1 power backup.
Key Features
- Built-in recording/playback, DTMF detection, conferencing, faxing, outbound call testing, and TTS/ASR media resources—no separate recording server required.
- Main board switchover with 2+1 power module redundancy, supporting local regeneration to ensure business continuity.
- Universal business slot for seamless scalability by adding line cards or chassis; supports 240 seats + 240 IVR per chassis.
- Supports both GUI and CLI management for easy maintenance
Typical Applications
- Scenario1After-Sales Support Hotline: IVR Routing + Agent Queuing + Full Call Recording
- Scenario2Telemarketing Outbound Calls: Call Detection and TTS Voice Broadcast
- Scenario3SMB contact centers: Single-box deployment; scale up by agent count as needed.
Technical Specifications (10Item
- Agents and IVR Online Count
- 240 Agent + 240 IVR
- Account Collection Mode
- RFC2833, DTMF
- Audio codec
- G.711, G.729, G.723
- Audio file formats
- VOX, WAV
- Digital Trunk Interface
- E1
- Relay Signaling Protocol
- E1 Interfaces: SS7 (MTP/ISUP/TUP), PRI, R2; Broadband Signaling: SIP
- Fax Protocol
- T30, T38, G711 passthrough
- Mainboard switchover time
- ≤ 1 seconds
- BHCC
- 130K
- Device Height
- 6U