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OpenScape Business X3R
Unified Communications Server for Small Offices and Branch Locations
Siemens
Product Overview
The OpenScape Business X3R is part of the Unify (Siemens) OpenScape Business series of unified communications servers, integrating telephony, unified communications, voicemail, and call center capabilities into a single system. The digital user interface supports existing digital phones, while IP users connect via network to softphones and IP endpoints.
The system is licensed in tiers: UC Smart covers basic online presence, mobile clients, and voicemail needs; UC Suite adds desktop/Outlook clients, full voicemail, and MyAgent agent capabilities. The primary difference across scales is the number of digital user interfaces.
Key Features
- Digital users 24, IP users 500
- Local voice exchange for small offices and branch sites
- One UC and Call Center Software License
Features and Configuration
- Voice, unified communications, voicemail, and call center deployed on a single device to reduce rack equipment.
- UC Smart offers basic collaboration features (online presence, mobile client, voicemail). UC Suite adds desktop and Outlook integration.
- Built-in 10 channel computer operator with support for configuring 100 auto-attendant email addresses and multi-level call routing flows.
- Supports 5-party 16 conferencing and online collaboration with built-in recording—no external audio device required.
- The agent interface supports Chinese, featuring skill-based routing, real-time status management, and customizable reports.
Technical Specifications (11Item
- Digital User
- 24 doors
- IP User
- 500
- Virtual Receptionist
- Built-in 10 channels, supporting 100 automated agent email addresses and multi-level agent features
- UC Smart
- MyPortal Smart 50 user; Smart VoiceMail 320; MyPortal Mobile Client 50 (concurrent 30)
- UC Suite
- MyPortal Desktop/Outlook Client 500; Voicemail 500; MyPortal Mobile Client 200 (Concurrent: 30); MyAgent Agent 64
- Call Center
- Built-in multimedia contact center with 64 agents, featuring skill-based routing, online status management, and customizable reports; agent interface supports Chinese.
- Meeting capabilities
- Supports 5-party 16 conferencing and network collaboration
- Record
- Supports online recording without external devices
- Client
- Mobile and tablet versions use a web-based interface; the desktop client integrates with office apps like Outlook.
- Use Cases
- Small offices, retail stores, and branch locations with IP endpoints
- Selection Recommendation
- Compact office and branch solution for 20 to 50 workstations: 24 digital user ports for the front desk and critical roles; remaining workstations connect via IP endpoints. If the site grows beyond 24 digital phones, upgrade to X5R or X8.