Branch outlet voice system and local disaster recovery data center of a joint-stock bank
Project Background
Branch outlets use diverse phone models, and customer service numbers are separate from outlet numbers, making it difficult to link call logs to work orders. The disaster recovery data center in the same city has aging equipment; expansion is constrained by rack power capacity and cooling headroom. Branch renovations can only be conducted after business hours.
Solutions
Branch offices and the customer service center connect to a unified contact center platform. Calls are routed based on skill groups with full recording, and remote agents use soft clients. Disaster recovery facilities deploy HPE and FusionServer racks according to business criticality, while Huawei transmission equipment provides link redundancy. Capacity expansion is scheduled based on rack power and cooling headroom, and cutover procedures are rehearsed in advance.
Use Device
Huawei Contact Center, Huawei IP Phones × 200, HPE Servers, FusionServer, Huawei Transmission Equipment
Implementation Results
Unified branch and customer service contact numbers with call logs traceable to corresponding work orders; disaster recovery site completed link redundancy and capacity upgrades; cutover executed after business hours, with normal operations resuming the next day.
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FinanceIndustry Solutions
This case pertains to the financial sector.Stable branches, fast data centers, and visible transport operations.. The industry includes a total of3Solution packages can be reused or combined based on project scope.